FCC Consumer Complaints – 6 July 2023
Introduction
A total of 902 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 6 July 2023, this represented an increase from the 843 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 902
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (374)
- Most reported state/territory
- California (111)
Where the complaints came from
The 902 complaints recorded on 6 July 2023 were submitted from 620 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 12.3% |
| New York | 72 | 8.0% |
| Texas | 68 | 7.5% |
| Florida | 57 | 6.3% |
| Illinois | 44 | 4.9% |
| Pennsylvania | 36 | 4.0% |
| Virginia | 34 | 3.8% |
| Ohio | 32 | 3.5% |
| Georgia | 30 | 3.3% |
| Alabama | 28 | 3.1% |
| Other states and territories | 390 | 43.2% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 606 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 606 | 67.2% |
| Internet | 212 | 23.5% |
| TV | 66 | 7.3% |
| Radio | 7 | 0.8% |
| Emergency | 5 | 0.6% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
606 complaints were recorded in this category, representing 67.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 374 | 61.7% |
| Billing | 84 | 13.9% |
| Availability (including rural call completion) | 59 | 9.7% |
| Equipment | 38 | 6.3% |
| Number Portability (keeping your number if you change providers) | 21 | 3.5% |
| Interference (including signal jammers) | 12 | 2.0% |
| Privacy | 11 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Junk Faxes | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
212 complaints were recorded in this category, representing 23.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 81 | 38.2% |
| Availability | 77 | 36.3% |
| Interference | 20 | 9.4% |
| Privacy | 13 | 6.1% |
| Equipment | 12 | 5.7% |
| Speed | 9 | 4.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
66 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 43.9% |
| Billing | 26 | 39.4% |
| Loud Commercials | 6 | 9.1% |
| Indecency | 2 | 3.0% |
| Interference | 2 | 3.0% |
| Equipment | 1 | 1.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.