FCC Consumer Complaints – 7 July 2023
Introduction
On 7 July 2023, the Federal Communications Commission recorded 813 consumer complaints relating to telecommunications services, this was lower than the 902 complaints recorded the day before. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 325 complaints.
Key statistics
- Total complaints
- 813
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (325)
- Most reported state/territory
- California (90)
Where the complaints came from
Across 566 cities in 53 states and territories, a total of 813 complaints were recorded on 7 July 2023. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 90 | 11.1% |
| New York | 52 | 6.4% |
| Florida | 50 | 6.2% |
| Texas | 46 | 5.7% |
| Alabama | 45 | 5.5% |
| Alaska | 32 | 3.9% |
| Virginia | 29 | 3.6% |
| Illinois | 28 | 3.4% |
| Pennsylvania | 25 | 3.1% |
| Georgia | 22 | 2.7% |
| Other states and territories | 393 | 48.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 538 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 538 | 66.2% |
| Internet | 187 | 23.0% |
| TV | 68 | 8.4% |
| Radio | 9 | 1.1% |
| Accessibility | 6 | 0.7% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
538 complaints were recorded in this category, representing 66.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 325 | 60.4% |
| Availability (including rural call completion) | 67 | 12.5% |
| Billing | 61 | 11.3% |
| Equipment | 32 | 5.9% |
| Number Portability (keeping your number if you change providers) | 16 | 3.0% |
| Privacy | 11 | 2.0% |
| Interference (including signal jammers) | 9 | 1.7% |
| Junk Faxes | 8 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
187 complaints were recorded in this category, representing 23.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 73 | 39.0% |
| Billing | 62 | 33.2% |
| Interference | 16 | 8.6% |
| Equipment | 14 | 7.5% |
| Privacy | 14 | 7.5% |
| Speed | 8 | 4.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
68 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 50.0% |
| Billing | 23 | 33.8% |
| Indecency | 5 | 7.4% |
| Equipment | 3 | 4.4% |
| Loud Commercials | 3 | 4.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.