FCC Consumer Complaints – 9 July 2023
Introduction
A total of 317 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 9 July 2023, this was lower than the 423 complaints recorded the day before. The complaints came from 42 states and territories, with California reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 317
- States & territories reporting
- 42
- Most common issue
- Billing (71)
- Most reported state/territory
- California (41)
Where the complaints came from
Reports recorded on 9 July 2023 show 317 complaints originating from 232 cities across 42 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 12.9% |
| Texas | 27 | 8.5% |
| Alabama | 25 | 7.9% |
| New York | 24 | 7.6% |
| Florida | 18 | 5.7% |
| Pennsylvania | 14 | 4.4% |
| New Jersey | 12 | 3.8% |
| Michigan | 11 | 3.5% |
| North Carolina | 10 | 3.2% |
| Tennessee | 10 | 3.2% |
| Other states and territories | 125 | 39.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 154 complaints. This was followed by Internet, which accounted for 101 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 154 | 48.6% |
| Internet | 101 | 31.9% |
| TV | 45 | 14.2% |
| Radio | 9 | 2.8% |
| Accessibility | 5 | 1.6% |
| Emergency | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
154 complaints were recorded in this category, representing 48.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 52 | 33.8% |
| Billing | 38 | 24.7% |
| Availability (including rural call completion) | 28 | 18.2% |
| Equipment | 14 | 9.1% |
| Privacy | 7 | 4.5% |
| Interference (including signal jammers) | 6 | 3.9% |
| Number Portability (keeping your number if you change providers) | 6 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
101 complaints were recorded in this category, representing 31.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 37.6% |
| Billing | 25 | 24.8% |
| Equipment | 14 | 13.9% |
| Interference | 12 | 11.9% |
| Speed | 8 | 7.9% |
| Privacy | 4 | 4.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
45 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 60.0% |
| Billing | 8 | 17.8% |
| Loud Commercials | 4 | 8.9% |
| Indecency | 3 | 6.7% |
| Equipment | 1 | 2.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.