FCC Consumer Complaints – 10 July 2023
Introduction
On 10 July 2023, the Federal Communications Commission recorded 956 consumer complaints relating to telecommunications services, this represented an increase from the 317 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 393 complaints.
Key statistics
- Total complaints
- 956
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (393)
- Most reported state/territory
- California (97)
Where the complaints came from
The 956 complaints recorded on 10 July 2023 originated from 640 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 10.1% |
| Texas | 95 | 9.9% |
| Florida | 67 | 7.0% |
| New York | 59 | 6.2% |
| Illinois | 58 | 6.1% |
| Alabama | 42 | 4.4% |
| Georgia | 41 | 4.3% |
| Massachusetts | 35 | 3.7% |
| Pennsylvania | 30 | 3.1% |
| Colorado | 26 | 2.7% |
| Other states and territories | 405 | 42.4% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 657 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 657 | 68.7% |
| Internet | 206 | 21.5% |
| TV | 72 | 7.5% |
| Radio | 13 | 1.4% |
| Accessibility | 4 | 0.4% |
| Emergency | 4 | 0.4% |
Phone complaints
657 complaints were recorded in this category, representing 68.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 393 | 59.8% |
| Availability (including rural call completion) | 82 | 12.5% |
| Billing | 73 | 11.1% |
| Equipment | 39 | 5.9% |
| Number Portability (keeping your number if you change providers) | 27 | 4.1% |
| Interference (including signal jammers) | 12 | 1.8% |
| Privacy | 12 | 1.8% |
| Junk Faxes | 10 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
206 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 81 | 39.3% |
| Billing | 75 | 36.4% |
| Interference | 18 | 8.7% |
| Equipment | 12 | 5.8% |
| Speed | 12 | 5.8% |
| Privacy | 8 | 3.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
72 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 55.6% |
| Billing | 20 | 27.8% |
| Equipment | 4 | 5.6% |
| Indecency | 3 | 4.2% |
| Interference | 2 | 2.8% |
| Privacy | 2 | 2.8% |
| Loud Commercials | 1 | 1.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.