FCC Consumer Complaints – 11 July 2023
Introduction
A total of 908 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 July 2023, complaint volume fell from 956 complaints the day before. The complaints came from 52 states and territories, without one location accounting for a clearly higher number of reports. The largest number of complaints related to Unwanted Calls, with 351 complaints.
Key statistics
- Total complaints
- 908
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (351)
Where the complaints came from
The 908 complaints recorded on 11 July 2023 were submitted from 612 cities across 52 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 9.7% |
| Texas | 88 | 9.7% |
| New York | 65 | 7.2% |
| Florida | 63 | 6.9% |
| Pennsylvania | 45 | 5.0% |
| North Carolina | 38 | 4.2% |
| Kentucky | 34 | 3.7% |
| Illinois | 33 | 3.6% |
| Georgia | 32 | 3.5% |
| New Jersey | 31 | 3.4% |
| Other states and territories | 391 | 43.1% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 612 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 612 | 67.4% |
| Internet | 224 | 24.7% |
| TV | 59 | 6.5% |
| Radio | 7 | 0.8% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
612 complaints were recorded in this category, representing 67.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 351 | 57.4% |
| Billing | 87 | 14.2% |
| Availability (including rural call completion) | 57 | 9.3% |
| Equipment | 32 | 5.2% |
| Number Portability (keeping your number if you change providers) | 23 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 19 | 3.1% |
| Interference (including signal jammers) | 16 | 2.6% |
| Junk Faxes | 14 | 2.3% |
| Privacy | 13 | 2.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
224 complaints were recorded in this category, representing 24.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 99 | 44.2% |
| Billing | 71 | 31.7% |
| Privacy | 16 | 7.1% |
| Equipment | 13 | 5.8% |
| Speed | 13 | 5.8% |
| Interference | 12 | 5.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
59 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 49.2% |
| Billing | 15 | 25.4% |
| Indecency | 5 | 8.5% |
| Loud Commercials | 4 | 6.8% |
| Equipment | 2 | 3.4% |
| Interference | 1 | 1.7% |
| Privacy | 1 | 1.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.