FCC Consumer Complaints – 12 July 2023
Introduction
A total of 932 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 12 July 2023, this represented an increase from the 908 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 412 complaints.
Key statistics
- Total complaints
- 932
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (412)
- Most reported state/territory
- California (101)
Where the complaints came from
Across 616 cities in 50 states and territories, a total of 932 complaints were recorded on 12 July 2023. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 10.8% |
| Texas | 84 | 9.0% |
| Florida | 68 | 7.3% |
| New York | 49 | 5.3% |
| Illinois | 38 | 4.1% |
| Alabama | 37 | 4.0% |
| Michigan | 32 | 3.4% |
| New Jersey | 32 | 3.4% |
| Pennsylvania | 31 | 3.3% |
| Virginia | 31 | 3.3% |
| Other states and territories | 429 | 46.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 670 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 670 | 71.9% |
| Internet | 176 | 18.9% |
| TV | 62 | 6.7% |
| Radio | 15 | 1.6% |
| Accessibility | 6 | 0.6% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
670 complaints were recorded in this category, representing 71.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 412 | 61.5% |
| Billing | 87 | 13.0% |
| Availability (including rural call completion) | 58 | 8.7% |
| Equipment | 52 | 7.8% |
| Privacy | 18 | 2.7% |
| Number Portability (keeping your number if you change providers) | 17 | 2.5% |
| Interference (including signal jammers) | 12 | 1.8% |
| Junk Faxes | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
176 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 40.9% |
| Availability | 63 | 35.8% |
| Interference | 15 | 8.5% |
| Equipment | 9 | 5.1% |
| Speed | 9 | 5.1% |
| Privacy | 8 | 4.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
62 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 58.1% |
| Billing | 16 | 25.8% |
| Loud Commercials | 4 | 6.5% |
| Equipment | 3 | 4.8% |
| Indecency | 2 | 3.2% |
| Interference | 1 | 1.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.