FCC Consumer Complaints – 13 July 2023
Introduction
On Thursday, 13 July 2023, 914 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 932 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 369 complaints.
Key statistics
- Total complaints
- 914
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (369)
- Most reported state/territory
- California (115)
Where the complaints came from
The 914 complaints recorded on 13 July 2023 originated from 627 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 12.6% |
| Texas | 75 | 8.2% |
| Florida | 62 | 6.8% |
| Pennsylvania | 42 | 4.6% |
| Alabama | 41 | 4.5% |
| New York | 39 | 4.3% |
| New Jersey | 34 | 3.7% |
| Illinois | 30 | 3.3% |
| Georgia | 28 | 3.1% |
| Virginia | 28 | 3.1% |
| Other states and territories | 420 | 46.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 616 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 616 | 67.4% |
| Internet | 207 | 22.6% |
| TV | 77 | 8.4% |
| Radio | 6 | 0.7% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
616 complaints were recorded in this category, representing 67.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 369 | 59.9% |
| Billing | 81 | 13.1% |
| Availability (including rural call completion) | 64 | 10.4% |
| Equipment | 34 | 5.5% |
| Interference (including signal jammers) | 23 | 3.7% |
| Number Portability (keeping your number if you change providers) | 15 | 2.4% |
| Privacy | 11 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.5% |
| Junk Faxes | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
207 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 89 | 43.0% |
| Billing | 72 | 34.8% |
| Speed | 15 | 7.2% |
| Equipment | 13 | 6.3% |
| Interference | 13 | 6.3% |
| Privacy | 5 | 2.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
77 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 49.4% |
| Billing | 21 | 27.3% |
| Equipment | 6 | 7.8% |
| Loud Commercials | 5 | 6.5% |
| Indecency | 4 | 5.2% |
| Interference | 2 | 2.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.