FCC Consumer Complaints – 14 July 2023
Introduction
A total of 847 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 14 July 2023, this was lower than the 914 complaints recorded the previous day. Submissions were made from 49 states and territories, with California accounting for the highest number of complaints at 123. Complaints were most commonly associated with Unwanted Calls, accounting for 352 complaints.
Key statistics
- Total complaints
- 847
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (352)
- Most reported state/territory
- California (123)
Where the complaints came from
Reports recorded on 14 July 2023 show 847 complaints originating from 605 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 14.5% |
| Texas | 59 | 7.0% |
| Florida | 57 | 6.7% |
| New York | 56 | 6.6% |
| Illinois | 39 | 4.6% |
| North Carolina | 34 | 4.0% |
| Ohio | 30 | 3.5% |
| Massachusetts | 27 | 3.2% |
| Georgia | 26 | 3.1% |
| Alabama | 25 | 3.0% |
| Other states and territories | 371 | 43.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 67 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 579 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 579 | 68.4% |
| Internet | 200 | 23.6% |
| TV | 51 | 6.0% |
| Radio | 11 | 1.3% |
| Emergency | 5 | 0.6% |
| Accessibility | 1 | 0.1% |
Phone complaints
579 complaints were recorded in this category, representing 68.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 352 | 60.8% |
| Billing | 69 | 11.9% |
| Availability (including rural call completion) | 51 | 8.8% |
| Equipment | 46 | 7.9% |
| Number Portability (keeping your number if you change providers) | 23 | 4.0% |
| Privacy | 13 | 2.2% |
| Interference (including signal jammers) | 9 | 1.6% |
| Junk Faxes | 7 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.9% |
| Rural Call Completion | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
200 complaints were recorded in this category, representing 23.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 75 | 37.5% |
| Billing | 62 | 31.0% |
| Interference | 18 | 9.0% |
| Equipment | 17 | 8.5% |
| Speed | 15 | 7.5% |
| Privacy | 13 | 6.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
51 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 52.9% |
| Billing | 17 | 33.3% |
| Indecency | 2 | 3.9% |
| Loud Commercials | 2 | 3.9% |
| Equipment | 1 | 2.0% |
| Interference | 1 | 2.0% |
| Privacy | 1 | 2.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.