FCC Consumer Complaints – 15 July 2023
Introduction
A total of 432 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 15 July 2023, complaint volume fell from 847 complaints the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 432
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (124)
- Most reported state/territory
- California (58)
Where the complaints came from
The 432 complaints recorded on 15 July 2023 were submitted from 325 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 13.4% |
| Florida | 30 | 6.9% |
| Texas | 28 | 6.5% |
| Pennsylvania | 23 | 5.3% |
| New York | 19 | 4.4% |
| Alabama | 18 | 4.2% |
| Virginia | 16 | 3.7% |
| Georgia | 15 | 3.5% |
| Tennessee | 15 | 3.5% |
| Ohio | 14 | 3.2% |
| Other states and territories | 196 | 45.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 236 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 236 | 54.6% |
| Internet | 150 | 34.7% |
| TV | 35 | 8.1% |
| Radio | 6 | 1.4% |
| Emergency | 3 | 0.7% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
236 complaints were recorded in this category, representing 54.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 124 | 52.5% |
| Billing | 41 | 17.4% |
| Availability (including rural call completion) | 24 | 10.2% |
| Equipment | 24 | 10.2% |
| Privacy | 7 | 3.0% |
| Interference (including signal jammers) | 6 | 2.5% |
| Number Portability (keeping your number if you change providers) | 6 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
150 complaints were recorded in this category, representing 34.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 43.3% |
| Billing | 46 | 30.7% |
| Interference | 16 | 10.7% |
| Speed | 9 | 6.0% |
| Equipment | 7 | 4.7% |
| Privacy | 7 | 4.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
35 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 54.3% |
| Billing | 6 | 17.1% |
| Indecency | 3 | 8.6% |
| Equipment | 2 | 5.7% |
| Loud Commercials | 2 | 5.7% |
| Privacy | 2 | 5.7% |
| Interference | 1 | 2.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.