FCC Consumer Complaints – 16 July 2023
Introduction
On Sunday, 16 July 2023, 336 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 432 complaints recorded the day before. Reports were received from 45 states and territories, with Alabama recording slightly more complaints than other locations. Complaints relating to Availability were marginally higher than for other issue types.
Key statistics
- Total complaints
- 336
- States & territories reporting
- 45
- Most common issue
- Availability (81)
- Most reported state/territory
- Alabama (37)
Where the complaints came from
A total of 336 complaints were recorded on 16 July 2023, with reports originating from 244 cities in 45 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 30 of the 37 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 37 | 11.0% |
| California | 31 | 9.2% |
| Illinois | 31 | 9.2% |
| Texas | 22 | 6.5% |
| New York | 21 | 6.3% |
| Florida | 17 | 5.1% |
| Pennsylvania | 13 | 3.9% |
| Washington | 13 | 3.9% |
| Georgia | 9 | 2.7% |
| Michigan | 9 | 2.7% |
| Other states and territories | 133 | 39.6% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 161 complaints. This was followed by Internet, which accounted for 104 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 161 | 47.9% |
| Internet | 104 | 31.0% |
| TV | 59 | 17.6% |
| Radio | 10 | 3.0% |
| Accessibility | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
161 complaints were recorded in this category, representing 47.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 68 | 42.2% |
| Billing | 30 | 18.6% |
| Equipment | 19 | 11.8% |
| Availability (including rural call completion) | 18 | 11.2% |
| Number Portability (keeping your number if you change providers) | 15 | 9.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.5% |
| Interference (including signal jammers) | 3 | 1.9% |
| Privacy | 2 | 1.2% |
| Junk Faxes | 1 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
104 complaints were recorded in this category, representing 31.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 39.4% |
| Billing | 33 | 31.7% |
| Interference | 12 | 11.5% |
| Privacy | 7 | 6.7% |
| Speed | 6 | 5.8% |
| Equipment | 5 | 4.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
59 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 64.4% |
| Billing | 9 | 15.3% |
| Loud Commercials | 8 | 13.6% |
| Equipment | 2 | 3.4% |
| Indecency | 1 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.