FCC Consumer Complaints – 17 July 2023
Introduction
On 17 July 2023, the Federal Communications Commission recorded 938 consumer complaints relating to telecommunications services, this represented an increase from the 336 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 435 complaints recorded.
Key statistics
- Total complaints
- 938
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (435)
- Most reported state/territory
- California (134)
Where the complaints came from
The 938 complaints recorded on 17 July 2023 were submitted from 628 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 134 | 14.3% |
| Texas | 81 | 8.6% |
| New York | 67 | 7.1% |
| Florida | 62 | 6.6% |
| Illinois | 42 | 4.5% |
| Pennsylvania | 32 | 3.4% |
| Georgia | 31 | 3.3% |
| Ohio | 31 | 3.3% |
| New Jersey | 29 | 3.1% |
| Washington | 26 | 2.8% |
| Other states and territories | 400 | 42.6% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 686 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 686 | 73.1% |
| Internet | 180 | 19.2% |
| TV | 43 | 4.6% |
| Radio | 18 | 1.9% |
| Accessibility | 5 | 0.5% |
| Emergency | 4 | 0.4% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
686 complaints were recorded in this category, representing 73.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 435 | 63.4% |
| Billing | 87 | 12.7% |
| Availability (including rural call completion) | 53 | 7.7% |
| Equipment | 48 | 7.0% |
| Number Portability (keeping your number if you change providers) | 20 | 2.9% |
| Interference (including signal jammers) | 16 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.5% |
| Privacy | 9 | 1.3% |
| Junk Faxes | 7 | 1.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
180 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 40.0% |
| Billing | 63 | 35.0% |
| Privacy | 15 | 8.3% |
| Interference | 14 | 7.8% |
| Equipment | 8 | 4.4% |
| Speed | 8 | 4.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
43 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 46.5% |
| Availability | 17 | 39.5% |
| Loud Commercials | 3 | 7.0% |
| Equipment | 1 | 2.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.