FCC Consumer Complaints – 19 July 2023
Introduction
On Wednesday, 19 July 2023, 895 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 985 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 352 complaints.
Key statistics
- Total complaints
- 895
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (352)
- Most reported state/territory
- California (88)
Where the complaints came from
On 19 July 2023, the 895 complaints recorded by the Federal Communications Commission were reported from 603 cities across 49 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 22 of the 33 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 9.8% |
| Texas | 71 | 7.9% |
| Florida | 58 | 6.5% |
| New York | 49 | 5.5% |
| Pennsylvania | 41 | 4.6% |
| Virginia | 40 | 4.5% |
| Ohio | 39 | 4.4% |
| Alabama | 33 | 3.7% |
| Georgia | 32 | 3.6% |
| Michigan | 32 | 3.6% |
| Other states and territories | 412 | 46.0% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 573 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 573 | 64.0% |
| Internet | 221 | 24.7% |
| TV | 78 | 8.7% |
| Radio | 12 | 1.3% |
| Accessibility | 5 | 0.6% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
573 complaints were recorded in this category, representing 64.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 352 | 61.4% |
| Availability (including rural call completion) | 62 | 10.8% |
| Billing | 59 | 10.3% |
| Equipment | 42 | 7.3% |
| Number Portability (keeping your number if you change providers) | 20 | 3.5% |
| Interference (including signal jammers) | 12 | 2.1% |
| Privacy | 10 | 1.7% |
| Junk Faxes | 9 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.9% |
| Rural Call Completion | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
221 complaints were recorded in this category, representing 24.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 90 | 40.7% |
| Billing | 73 | 33.0% |
| Interference | 18 | 8.1% |
| Speed | 16 | 7.2% |
| Equipment | 13 | 5.9% |
| Privacy | 11 | 5.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
78 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 47.4% |
| Billing | 21 | 26.9% |
| Loud Commercials | 13 | 16.7% |
| Indecency | 4 | 5.1% |
| Equipment | 2 | 2.6% |
| Interference | 1 | 1.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.