FCC Consumer Complaints – 20 July 2023
Introduction
A total of 961 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 20 July 2023, this represented an increase from the 895 complaints recorded the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 409 complaints.
Key statistics
- Total complaints
- 961
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (409)
- Most reported state/territory
- California (119)
Where the complaints came from
Reports recorded on 20 July 2023 show 961 complaints originating from 618 cities across 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 12.4% |
| Texas | 81 | 8.4% |
| Illinois | 62 | 6.5% |
| New York | 60 | 6.2% |
| Florida | 54 | 5.6% |
| Georgia | 36 | 3.7% |
| Virginia | 35 | 3.6% |
| Washington | 32 | 3.3% |
| North Carolina | 30 | 3.1% |
| Ohio | 30 | 3.1% |
| Other states and territories | 422 | 43.9% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 659 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 659 | 68.6% |
| Internet | 201 | 20.9% |
| TV | 84 | 8.7% |
| Radio | 10 | 1.0% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
659 complaints were recorded in this category, representing 68.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 409 | 62.1% |
| Availability (including rural call completion) | 67 | 10.2% |
| Billing | 64 | 9.7% |
| Equipment | 48 | 7.3% |
| Number Portability (keeping your number if you change providers) | 21 | 3.2% |
| Interference (including signal jammers) | 15 | 2.3% |
| Privacy | 14 | 2.1% |
| Junk Faxes | 10 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
201 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 62 | 30.8% |
| Billing | 59 | 29.4% |
| Speed | 24 | 11.9% |
| Equipment | 21 | 10.4% |
| Interference | 19 | 9.5% |
| Privacy | 16 | 8.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
84 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 44 | 52.4% |
| Billing | 18 | 21.4% |
| Availability | 12 | 14.3% |
| Interference | 3 | 3.6% |
| Loud Commercials | 3 | 3.6% |
| Equipment | 2 | 2.4% |
| Privacy | 1 | 1.2% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.