FCC Consumer Complaints – 21 July 2023
Introduction
On 21 July 2023, 896 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 961 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 350 complaints.
Key statistics
- Total complaints
- 896
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (350)
- Most reported state/territory
- California (101)
Where the complaints came from
Across 583 cities in 51 states and territories, a total of 896 complaints were recorded on 21 July 2023. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 46 of the 57 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 11.3% |
| Florida | 64 | 7.1% |
| Texas | 62 | 6.9% |
| Alabama | 57 | 6.4% |
| New York | 51 | 5.7% |
| Pennsylvania | 46 | 5.1% |
| Virginia | 39 | 4.4% |
| North Carolina | 34 | 3.8% |
| Ohio | 32 | 3.6% |
| Georgia | 30 | 3.3% |
| Other states and territories | 378 | 42.2% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 575 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 575 | 64.2% |
| Internet | 206 | 23.0% |
| TV | 94 | 10.5% |
| Radio | 11 | 1.2% |
| Emergency | 5 | 0.6% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
575 complaints were recorded in this category, representing 64.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 350 | 60.9% |
| Billing | 78 | 13.6% |
| Availability (including rural call completion) | 55 | 9.6% |
| Equipment | 32 | 5.6% |
| Interference (including signal jammers) | 17 | 3.0% |
| Number Portability (keeping your number if you change providers) | 16 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.7% |
| Privacy | 10 | 1.7% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Junk Faxes | 2 | 0.3% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
206 complaints were recorded in this category, representing 23.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 81 | 39.3% |
| Billing | 68 | 33.0% |
| Interference | 20 | 9.7% |
| Equipment | 15 | 7.3% |
| Speed | 12 | 5.8% |
| Privacy | 10 | 4.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
94 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 53 | 56.4% |
| Indecency | 15 | 16.0% |
| Billing | 11 | 11.7% |
| Loud Commercials | 9 | 9.6% |
| Equipment | 2 | 2.1% |
| Interference | 1 | 1.1% |
| Privacy | 1 | 1.1% |
Availability and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.