FCC Consumer Complaints – 22 July 2023
Introduction
A total of 410 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 22 July 2023, this represented a decline from the 896 complaints recorded the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 410
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (109)
- Most reported state/territory
- California (59)
Where the complaints came from
A total of 410 complaints were recorded on 22 July 2023, with reports originating from 306 cities in 47 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 14.4% |
| Texas | 31 | 7.6% |
| Florida | 28 | 6.8% |
| New York | 21 | 5.1% |
| Alabama | 15 | 3.7% |
| Arizona | 15 | 3.7% |
| Illinois | 15 | 3.7% |
| Virginia | 15 | 3.7% |
| Pennsylvania | 14 | 3.4% |
| Georgia | 13 | 3.2% |
| Other states and territories | 184 | 44.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 233 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 233 | 56.8% |
| Internet | 135 | 32.9% |
| TV | 33 | 8.0% |
| Radio | 7 | 1.7% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
233 complaints were recorded in this category, representing 56.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 109 | 46.8% |
| Billing | 35 | 15.0% |
| Availability (including rural call completion) | 34 | 14.6% |
| Equipment | 19 | 8.2% |
| Number Portability (keeping your number if you change providers) | 12 | 5.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 3.9% |
| Interference (including signal jammers) | 7 | 3.0% |
| Privacy | 7 | 3.0% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
135 complaints were recorded in this category, representing 32.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 37.0% |
| Availability | 49 | 36.3% |
| Interference | 11 | 8.1% |
| Privacy | 10 | 7.4% |
| Equipment | 9 | 6.7% |
| Speed | 6 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 33.3% |
| Billing | 7 | 21.2% |
| Equipment | 4 | 12.1% |
| Indecency | 3 | 9.1% |
| Interference | 3 | 9.1% |
| Loud Commercials | 3 | 9.1% |
| Privacy | 1 | 3.0% |
Complaints in this category covered a range of issues, including Availability, Billing and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.