FCC Consumer Complaints – 23 July 2023
Introduction
On Sunday, 23 July 2023, the Federal Communications Commission recorded 285 consumer complaints relating to telecommunications services, this was lower than the 410 complaints recorded the day before. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 285
- States & territories reporting
- 47
- Most common issue
- Billing (69)
- Most reported state/territory
- California (29)
Where the complaints came from
Reports recorded on 23 July 2023 show 285 complaints originating from 223 cities across 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 29 | 10.2% |
| Alabama | 28 | 9.8% |
| Florida | 19 | 6.7% |
| New York | 14 | 4.9% |
| Texas | 14 | 4.9% |
| Michigan | 11 | 3.9% |
| Pennsylvania | 11 | 3.9% |
| Georgia | 10 | 3.5% |
| Louisiana | 9 | 3.2% |
| North Carolina | 9 | 3.2% |
| Other states and territories | 131 | 46.0% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 141 complaints. This was followed by Internet, which accounted for 85 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 141 | 49.5% |
| Internet | 85 | 29.8% |
| TV | 51 | 17.9% |
| Accessibility | 3 | 1.1% |
| Emergency | 3 | 1.1% |
| Radio | 2 | 0.7% |
Phone complaints
141 complaints were recorded in this category, representing 49.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 41 | 29.1% |
| Billing | 30 | 21.3% |
| Availability (including rural call completion) | 25 | 17.7% |
| Privacy | 12 | 8.5% |
| Equipment | 10 | 7.1% |
| Interference (including signal jammers) | 10 | 7.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 5.0% |
| Number Portability (keeping your number if you change providers) | 5 | 3.5% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
Complaints in this category covered a range of issues, including Unwanted Calls, Billing and Availability (including rural call completion).
Internet complaints
85 complaints were recorded in this category, representing 29.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 37.6% |
| Availability | 29 | 34.1% |
| Equipment | 9 | 10.6% |
| Privacy | 6 | 7.1% |
| Interference | 5 | 5.9% |
| Speed | 4 | 4.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
51 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 56.9% |
| Loud Commercials | 8 | 15.7% |
| Billing | 7 | 13.7% |
| Interference | 3 | 5.9% |
| Indecency | 2 | 3.9% |
| Equipment | 1 | 2.0% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.