FCC Consumer Complaints – 24 July 2023
Introduction
The Federal Communications Commission recorded 771 consumer complaints on 24 July 2023 relating to telecommunications services, this represented an increase from the 285 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 771
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (273)
- Most reported state/territory
- California (75)
Where the complaints came from
A total of 771 complaints were recorded on 24 July 2023, with reports originating from 537 cities in 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 75 | 9.7% |
| New York | 62 | 8.0% |
| Texas | 57 | 7.4% |
| Florida | 55 | 7.1% |
| Illinois | 50 | 6.5% |
| Pennsylvania | 32 | 4.2% |
| Virginia | 28 | 3.6% |
| Michigan | 25 | 3.2% |
| Ohio | 25 | 3.2% |
| Alabama | 21 | 2.7% |
| Other states and territories | 341 | 44.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 497 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 497 | 64.5% |
| Internet | 203 | 26.3% |
| TV | 45 | 5.8% |
| Radio | 19 | 2.5% |
| Emergency | 4 | 0.5% |
| Accessibility | 3 | 0.4% |
Phone complaints
497 complaints were recorded in this category, representing 64.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 273 | 54.9% |
| Billing | 77 | 15.5% |
| Availability (including rural call completion) | 49 | 9.9% |
| Equipment | 31 | 6.2% |
| Number Portability (keeping your number if you change providers) | 27 | 5.4% |
| Interference (including signal jammers) | 10 | 2.0% |
| Junk Faxes | 10 | 2.0% |
| Privacy | 9 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.4% |
| Slamming (change of your carrier without permission) | 4 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
203 complaints were recorded in this category, representing 26.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 42.4% |
| Availability | 72 | 35.5% |
| Equipment | 16 | 7.9% |
| Interference | 16 | 7.9% |
| Speed | 10 | 4.9% |
| Privacy | 3 | 1.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
45 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 46.7% |
| Availability | 16 | 35.6% |
| Indecency | 3 | 6.7% |
| Loud Commercials | 3 | 6.7% |
| Equipment | 2 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.