FCC Consumer Complaints – 26 July 2023
Introduction
A total of 972 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 26 July 2023, this was higher than the 873 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 972
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (369)
- Most reported state/territory
- California (113)
Where the complaints came from
On 26 July 2023, the 972 complaints recorded by the Federal Communications Commission were reported from 630 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 11.6% |
| Florida | 86 | 8.8% |
| Illinois | 68 | 7.0% |
| Texas | 68 | 7.0% |
| New York | 63 | 6.5% |
| Pennsylvania | 37 | 3.8% |
| Ohio | 33 | 3.4% |
| Georgia | 32 | 3.3% |
| Alabama | 29 | 3.0% |
| Virginia | 28 | 2.9% |
| Other states and territories | 415 | 42.7% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 648 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 648 | 66.7% |
| Internet | 225 | 23.1% |
| TV | 73 | 7.5% |
| Radio | 15 | 1.5% |
| Accessibility | 7 | 0.7% |
| Emergency | 4 | 0.4% |
Phone complaints
648 complaints were recorded in this category, representing 66.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 369 | 56.9% |
| Billing | 90 | 13.9% |
| Availability (including rural call completion) | 71 | 11.0% |
| Equipment | 50 | 7.7% |
| Number Portability (keeping your number if you change providers) | 28 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.5% |
| Interference (including signal jammers) | 10 | 1.5% |
| Privacy | 10 | 1.5% |
| Junk Faxes | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
225 complaints were recorded in this category, representing 23.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 87 | 38.7% |
| Billing | 78 | 34.7% |
| Interference | 19 | 8.4% |
| Privacy | 15 | 6.7% |
| Equipment | 14 | 6.2% |
| Speed | 12 | 5.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
73 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 43.8% |
| Billing | 21 | 28.8% |
| Indecency | 8 | 11.0% |
| Equipment | 5 | 6.8% |
| Loud Commercials | 5 | 6.8% |
| Privacy | 1 | 1.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.