FCC Consumer Complaints – 27 July 2023
Introduction
The Federal Communications Commission recorded 894 consumer complaints on Thursday, 27 July 2023 relating to telecommunications services, this represented a decline from the 972 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 369 complaints.
Key statistics
- Total complaints
- 894
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (369)
- Most reported state/territory
- California (102)
Where the complaints came from
The 894 complaints recorded on 27 July 2023 originated from 603 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 11.4% |
| Florida | 74 | 8.3% |
| Texas | 69 | 7.7% |
| Illinois | 65 | 7.3% |
| New York | 47 | 5.3% |
| Georgia | 37 | 4.1% |
| Virginia | 33 | 3.7% |
| Alabama | 28 | 3.1% |
| Arizona | 28 | 3.1% |
| New Jersey | 28 | 3.1% |
| Other states and territories | 383 | 42.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 615 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 615 | 68.8% |
| Internet | 193 | 21.6% |
| TV | 65 | 7.3% |
| Emergency | 9 | 1.0% |
| Radio | 8 | 0.9% |
| Accessibility | 4 | 0.4% |
Phone complaints
615 complaints were recorded in this category, representing 68.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 369 | 60.0% |
| Billing | 81 | 13.2% |
| Availability (including rural call completion) | 60 | 9.8% |
| Equipment | 40 | 6.5% |
| Number Portability (keeping your number if you change providers) | 17 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.3% |
| Privacy | 14 | 2.3% |
| Junk Faxes | 11 | 1.8% |
| Interference (including signal jammers) | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
193 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 74 | 38.3% |
| Billing | 73 | 37.8% |
| Equipment | 16 | 8.3% |
| Interference | 15 | 7.8% |
| Privacy | 8 | 4.1% |
| Speed | 7 | 3.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
65 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 49.2% |
| Billing | 20 | 30.8% |
| Loud Commercials | 4 | 6.2% |
| Indecency | 3 | 4.6% |
| Interference | 3 | 4.6% |
| Equipment | 2 | 3.1% |
| Privacy | 1 | 1.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.