FCC Consumer Complaints – 28 July 2023
Introduction
On Friday, 28 July 2023, 795 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 894 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 795
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (301)
- Most reported state/territory
- California (91)
Where the complaints came from
The 795 complaints recorded on 28 July 2023 were submitted from 566 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 11.4% |
| Florida | 63 | 7.9% |
| New York | 55 | 6.9% |
| Texas | 51 | 6.4% |
| Georgia | 35 | 4.4% |
| Pennsylvania | 32 | 4.0% |
| Michigan | 31 | 3.9% |
| Illinois | 30 | 3.8% |
| North Carolina | 29 | 3.6% |
| Ohio | 24 | 3.0% |
| Other states and territories | 354 | 44.5% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 535 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 535 | 67.3% |
| Internet | 186 | 23.4% |
| TV | 49 | 6.2% |
| Radio | 12 | 1.5% |
| Emergency | 8 | 1.0% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
535 complaints were recorded in this category, representing 67.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 301 | 56.3% |
| Billing | 70 | 13.1% |
| Availability (including rural call completion) | 59 | 11.0% |
| Equipment | 49 | 9.2% |
| Number Portability (keeping your number if you change providers) | 19 | 3.6% |
| Privacy | 12 | 2.2% |
| Interference (including signal jammers) | 8 | 1.5% |
| Junk Faxes | 8 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
186 complaints were recorded in this category, representing 23.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 71 | 38.2% |
| Billing | 65 | 34.9% |
| Equipment | 15 | 8.1% |
| Privacy | 13 | 7.0% |
| Speed | 13 | 7.0% |
| Interference | 9 | 4.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
49 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 36.7% |
| Billing | 17 | 34.7% |
| Loud Commercials | 6 | 12.2% |
| Equipment | 4 | 8.2% |
| Indecency | 2 | 4.1% |
| Interference | 2 | 4.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.