FCC Consumer Complaints – 29 July 2023
Introduction
On 29 July 2023, 370 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 795 complaints recorded the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 370
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (95)
- Most reported state/territory
- California (51)
Where the complaints came from
Across 296 cities in 46 states and territories, a total of 370 complaints were recorded on 29 July 2023. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 51 | 13.8% |
| Florida | 34 | 9.2% |
| Texas | 32 | 8.6% |
| New York | 24 | 6.5% |
| North Carolina | 17 | 4.6% |
| Illinois | 16 | 4.3% |
| Virginia | 15 | 4.1% |
| Arizona | 14 | 3.8% |
| Ohio | 11 | 3.0% |
| Georgia | 10 | 2.7% |
| Other states and territories | 146 | 39.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 212 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 212 | 57.3% |
| Internet | 120 | 32.4% |
| TV | 28 | 7.6% |
| Radio | 8 | 2.2% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
212 complaints were recorded in this category, representing 57.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 95 | 44.8% |
| Availability (including rural call completion) | 31 | 14.6% |
| Equipment | 29 | 13.7% |
| Billing | 28 | 13.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 4.2% |
| Interference (including signal jammers) | 7 | 3.3% |
| Number Portability (keeping your number if you change providers) | 7 | 3.3% |
| Privacy | 5 | 2.4% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Equipment and Billing.
Internet complaints
120 complaints were recorded in this category, representing 32.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 34.2% |
| Availability | 34 | 28.3% |
| Speed | 15 | 12.5% |
| Interference | 11 | 9.2% |
| Equipment | 10 | 8.3% |
| Privacy | 9 | 7.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.