FCC Consumer Complaints – 30 July 2023
Introduction
On 30 July 2023, 309 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 370 complaints recorded the previous day. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 309
- States & territories reporting
- 45
- Most common issue
- Billing (71)
- Most reported state/territory
- California (39)
Where the complaints came from
Across 243 cities in 45 states and territories, a total of 309 complaints were recorded on 30 July 2023. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 12.6% |
| Texas | 35 | 11.3% |
| Florida | 24 | 7.8% |
| New York | 18 | 5.8% |
| Colorado | 17 | 5.5% |
| Ohio | 14 | 4.5% |
| Illinois | 13 | 4.2% |
| Maryland | 11 | 3.6% |
| Pennsylvania | 9 | 2.9% |
| Alabama | 8 | 2.6% |
| Other states and territories | 121 | 39.2% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 150 complaints. This was followed by Internet, which accounted for 111 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 150 | 48.5% |
| Internet | 111 | 35.9% |
| TV | 30 | 9.7% |
| Radio | 8 | 2.6% |
| Accessibility | 5 | 1.6% |
| Emergency | 3 | 1.0% |
| Request for Dispute Assistance | 2 | 0.6% |
Phone complaints
150 complaints were recorded in this category, representing 48.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 65 | 43.3% |
| Billing | 29 | 19.3% |
| Availability (including rural call completion) | 20 | 13.3% |
| Equipment | 14 | 9.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 4.0% |
| Privacy | 6 | 4.0% |
| Number Portability (keeping your number if you change providers) | 5 | 3.3% |
| Interference (including signal jammers) | 3 | 2.0% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
111 complaints were recorded in this category, representing 35.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 31.5% |
| Billing | 33 | 29.7% |
| Speed | 16 | 14.4% |
| Privacy | 12 | 10.8% |
| Interference | 10 | 9.0% |
| Equipment | 5 | 4.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
30 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 11 | 36.7% |
| Billing | 8 | 26.7% |
| Availability | 7 | 23.3% |
| Indecency | 3 | 10.0% |
| Equipment | 1 | 3.3% |
The largest share of complaints in this category related to Loud Commercials and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.