FCC Consumer Complaints – 31 July 2023
Introduction
The Federal Communications Commission recorded 786 consumer complaints on Monday, 31 July 2023 relating to telecommunications services, this represented an increase from the 309 complaints recorded the day before. Reports were received from 50 states and territories, with Texas recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 786
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (276)
- Most reported state/territory
- Texas (92)
Where the complaints came from
The 786 complaints recorded on 31 July 2023 originated from 576 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 92 | 11.7% |
| California | 89 | 11.3% |
| Florida | 51 | 6.5% |
| New York | 39 | 5.0% |
| Illinois | 35 | 4.5% |
| Georgia | 32 | 4.1% |
| New Jersey | 27 | 3.4% |
| Michigan | 25 | 3.2% |
| North Carolina | 25 | 3.2% |
| Washington | 25 | 3.2% |
| Other states and territories | 346 | 44.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 507 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 507 | 64.5% |
| Internet | 214 | 27.2% |
| TV | 48 | 6.1% |
| Radio | 10 | 1.3% |
| Emergency | 5 | 0.6% |
| Accessibility | 2 | 0.3% |
Phone complaints
507 complaints were recorded in this category, representing 64.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 276 | 54.4% |
| Billing | 78 | 15.4% |
| Availability (including rural call completion) | 55 | 10.8% |
| Equipment | 40 | 7.9% |
| Number Portability (keeping your number if you change providers) | 22 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.0% |
| Interference (including signal jammers) | 10 | 2.0% |
| Privacy | 10 | 2.0% |
| Junk Faxes | 4 | 0.8% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
214 complaints were recorded in this category, representing 27.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 36.4% |
| Availability | 71 | 33.2% |
| Equipment | 25 | 11.7% |
| Interference | 14 | 6.5% |
| Privacy | 13 | 6.1% |
| Speed | 13 | 6.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
48 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 43.8% |
| Availability | 9 | 18.8% |
| Loud Commercials | 7 | 14.6% |
| Equipment | 6 | 12.5% |
| Indecency | 3 | 6.3% |
| Interference | 1 | 2.1% |
| Privacy | 1 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.