FCC Consumer Complaints – 1 August 2023
Introduction
On Tuesday, 1 August 2023, 903 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 786 complaints the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 903
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (290)
- Most reported state/territory
- California (109)
Where the complaints came from
Reports recorded on 1 August 2023 show 903 complaints originating from 636 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 12.1% |
| Texas | 78 | 8.6% |
| Florida | 61 | 6.8% |
| New York | 51 | 5.6% |
| North Carolina | 39 | 4.3% |
| Pennsylvania | 37 | 4.1% |
| New Jersey | 36 | 4.0% |
| Massachusetts | 34 | 3.8% |
| Illinois | 29 | 3.2% |
| Ohio | 29 | 3.2% |
| Other states and territories | 398 | 44.1% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 592 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 592 | 65.6% |
| Internet | 243 | 26.9% |
| TV | 43 | 4.8% |
| Radio | 10 | 1.1% |
| Accessibility | 8 | 0.9% |
| Emergency | 6 | 0.7% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
592 complaints were recorded in this category, representing 65.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 290 | 49.0% |
| Billing | 102 | 17.2% |
| Availability (including rural call completion) | 55 | 9.3% |
| Equipment | 55 | 9.3% |
| Junk Faxes | 40 | 6.8% |
| Number Portability (keeping your number if you change providers) | 15 | 2.5% |
| Interference (including signal jammers) | 14 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.5% |
| Privacy | 9 | 1.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
243 complaints were recorded in this category, representing 26.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 98 | 40.3% |
| Availability | 88 | 36.2% |
| Interference | 22 | 9.1% |
| Equipment | 18 | 7.4% |
| Speed | 10 | 4.1% |
| Privacy | 7 | 2.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
43 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 37.2% |
| Availability | 14 | 32.6% |
| Equipment | 4 | 9.3% |
| Loud Commercials | 4 | 9.3% |
| Indecency | 2 | 4.7% |
| Interference | 2 | 4.7% |
| Privacy | 1 | 2.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.