FCC Consumer Complaints – 2 August 2023
Introduction
On 2 August 2023, 910 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 903 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 368 complaints.
Key statistics
- Total complaints
- 910
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (368)
- Most reported state/territory
- California (125)
Where the complaints came from
Reports recorded on 2 August 2023 show 910 complaints originating from 617 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, a significant concentration was observed in Maine, where Windham accounted for 25 of the 33 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 13.7% |
| Texas | 81 | 8.9% |
| Florida | 55 | 6.0% |
| New York | 49 | 5.4% |
| Illinois | 39 | 4.3% |
| Georgia | 34 | 3.7% |
| Maine | 33 | 3.6% |
| Missouri | 32 | 3.5% |
| North Carolina | 30 | 3.3% |
| Michigan | 29 | 3.2% |
| Other states and territories | 403 | 44.3% |
Location highlight
Complaints in Maine were heavily concentrated in Windham, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 643 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 643 | 70.7% |
| Internet | 201 | 22.1% |
| TV | 49 | 5.4% |
| Accessibility | 5 | 0.5% |
| Emergency | 5 | 0.5% |
| Radio | 5 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
643 complaints were recorded in this category, representing 70.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 368 | 57.2% |
| Billing | 82 | 12.8% |
| Availability (including rural call completion) | 78 | 12.1% |
| Equipment | 35 | 5.4% |
| Number Portability (keeping your number if you change providers) | 26 | 4.0% |
| Interference (including signal jammers) | 17 | 2.6% |
| Junk Faxes | 17 | 2.6% |
| Privacy | 15 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
201 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 73 | 36.3% |
| Billing | 69 | 34.3% |
| Interference | 19 | 9.5% |
| Equipment | 17 | 8.5% |
| Speed | 12 | 6.0% |
| Privacy | 11 | 5.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
49 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 46.9% |
| Availability | 12 | 24.5% |
| Equipment | 3 | 6.1% |
| Loud Commercials | 3 | 6.1% |
| Privacy | 3 | 6.1% |
| Indecency | 2 | 4.1% |
| Interference | 2 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 368 complaints relating to unwanted calls on this date, representing 40.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 541-0802 | 6 | 1.6% |
| (318) 515-8605 | 2 | 0.5% |
| (855) 202-9439 | 2 | 0.5% |
| (858) 682-2020 | 2 | 0.5% |
| (917) 388-2402 | 2 | 0.5% |
| (201) 502-9597 | 1 | 0.3% |
| (201) 940-7549 | 1 | 0.3% |
| (205) 350-4451 | 1 | 0.3% |
| (206) 206-1985 | 1 | 0.3% |
| (207) 466-1621 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 541-0802 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.