FCC Consumer Complaints – 3 August 2023
Introduction
On 3 August 2023, the Federal Communications Commission recorded 863 consumer complaints relating to telecommunications services, complaint volume fell from 910 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 365 complaints recorded.
Key statistics
- Total complaints
- 863
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (365)
- Most reported state/territory
- California (96)
Where the complaints came from
On 3 August 2023, the 863 complaints recorded by the Federal Communications Commission were reported from 595 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 11.1% |
| Texas | 92 | 10.7% |
| Florida | 59 | 6.8% |
| New York | 43 | 5.0% |
| Pennsylvania | 31 | 3.6% |
| Georgia | 30 | 3.5% |
| Colorado | 29 | 3.4% |
| Illinois | 29 | 3.4% |
| North Carolina | 29 | 3.4% |
| Arizona | 28 | 3.2% |
| Other states and territories | 396 | 45.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 64 different cities.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 599 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 599 | 69.4% |
| Internet | 201 | 23.3% |
| TV | 45 | 5.2% |
| Radio | 10 | 1.2% |
| Accessibility | 4 | 0.5% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
599 complaints were recorded in this category, representing 69.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 365 | 60.9% |
| Billing | 68 | 11.4% |
| Availability (including rural call completion) | 65 | 10.9% |
| Equipment | 41 | 6.8% |
| Junk Faxes | 18 | 3.0% |
| Number Portability (keeping your number if you change providers) | 12 | 2.0% |
| Privacy | 12 | 2.0% |
| Interference (including signal jammers) | 9 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
201 complaints were recorded in this category, representing 23.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 81 | 40.3% |
| Billing | 59 | 29.4% |
| Equipment | 20 | 10.0% |
| Interference | 17 | 8.5% |
| Speed | 16 | 8.0% |
| Privacy | 8 | 4.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
45 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 37.8% |
| Availability | 10 | 22.2% |
| Equipment | 5 | 11.1% |
| Indecency | 5 | 11.1% |
| Interference | 4 | 8.9% |
| Loud Commercials | 2 | 4.4% |
| Privacy | 2 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.