FCC Consumer Complaints – 4 August 2023
Introduction
On 4 August 2023, 783 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 863 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 327 complaints.
Key statistics
- Total complaints
- 783
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (327)
- Most reported state/territory
- California (96)
Where the complaints came from
The 783 complaints recorded on 4 August 2023 were submitted from 553 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 12.3% |
| Florida | 56 | 7.2% |
| Texas | 50 | 6.4% |
| New York | 48 | 6.1% |
| Illinois | 30 | 3.8% |
| Ohio | 27 | 3.4% |
| Massachusetts | 26 | 3.3% |
| Pennsylvania | 26 | 3.3% |
| Indiana | 23 | 2.9% |
| New Jersey | 23 | 2.9% |
| Other states and territories | 378 | 48.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 58 different cities.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 514 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 514 | 65.6% |
| Internet | 203 | 25.9% |
| TV | 48 | 6.1% |
| Radio | 10 | 1.3% |
| Emergency | 5 | 0.6% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
514 complaints were recorded in this category, representing 65.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 327 | 63.6% |
| Billing | 54 | 10.5% |
| Availability (including rural call completion) | 48 | 9.3% |
| Equipment | 32 | 6.2% |
| Number Portability (keeping your number if you change providers) | 17 | 3.3% |
| Interference (including signal jammers) | 14 | 2.7% |
| Junk Faxes | 9 | 1.8% |
| Privacy | 8 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
203 complaints were recorded in this category, representing 25.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 40.4% |
| Availability | 68 | 33.5% |
| Speed | 17 | 8.4% |
| Interference | 14 | 6.9% |
| Privacy | 12 | 5.9% |
| Equipment | 10 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
48 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 52.1% |
| Availability | 13 | 27.1% |
| Indecency | 4 | 8.3% |
| Loud Commercials | 4 | 8.3% |
| Equipment | 1 | 2.1% |
| Interference | 1 | 2.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.