FCC Consumer Complaints – 5 August 2023
Introduction
A total of 427 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 5 August 2023, this was lower than the 783 complaints recorded the previous day. Complaints were reported across 45 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 427
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (119)
- Most reported state/territory
- Texas (50)
Where the complaints came from
A total of 427 complaints were recorded on 5 August 2023, with reports originating from 308 cities in 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 50 | 11.7% |
| California | 44 | 10.3% |
| New York | 31 | 7.3% |
| Florida | 26 | 6.1% |
| Alabama | 23 | 5.4% |
| North Carolina | 20 | 4.7% |
| Washington | 18 | 4.2% |
| New Jersey | 16 | 3.7% |
| Ohio | 14 | 3.3% |
| Georgia | 13 | 3.0% |
| Other states and territories | 172 | 40.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 226 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 226 | 52.9% |
| Internet | 147 | 34.4% |
| TV | 46 | 10.8% |
| Emergency | 3 | 0.7% |
| Accessibility | 2 | 0.5% |
| Radio | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
226 complaints were recorded in this category, representing 52.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 119 | 52.7% |
| Billing | 39 | 17.3% |
| Equipment | 23 | 10.2% |
| Availability (including rural call completion) | 16 | 7.1% |
| Number Portability (keeping your number if you change providers) | 15 | 6.6% |
| Privacy | 6 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.8% |
| Interference (including signal jammers) | 2 | 0.9% |
| Junk Faxes | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
147 complaints were recorded in this category, representing 34.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 60 | 40.8% |
| Billing | 45 | 30.6% |
| Interference | 14 | 9.5% |
| Speed | 13 | 8.8% |
| Equipment | 9 | 6.1% |
| Privacy | 6 | 4.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 54.3% |
| Billing | 10 | 21.7% |
| Loud Commercials | 6 | 13.0% |
| Equipment | 2 | 4.3% |
| Interference | 2 | 4.3% |
| Indecency | 1 | 2.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.