FCC Consumer Complaints – 6 August 2023
Introduction
A total of 345 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 6 August 2023, complaint volume fell from 427 complaints the previous day. The complaints came from 39 states and territories, with California reporting a modestly higher count than the other locations. Availability was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 345
- States & territories reporting
- 39
- Most common issue
- Availability (71)
- Most reported state/territory
- California (48)
Where the complaints came from
Reports recorded on 6 August 2023 show 345 complaints originating from 239 cities across 39 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 13.9% |
| Texas | 31 | 9.0% |
| Alabama | 27 | 7.8% |
| Washington | 21 | 6.1% |
| Georgia | 19 | 5.5% |
| New York | 17 | 4.9% |
| Florida | 16 | 4.6% |
| Arizona | 14 | 4.1% |
| Illinois | 14 | 4.1% |
| Pennsylvania | 14 | 4.1% |
| Other states and territories | 124 | 35.9% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 166 complaints. This was followed by Internet, which accounted for 125 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 166 | 48.1% |
| Internet | 125 | 36.2% |
| TV | 37 | 10.7% |
| Radio | 7 | 2.0% |
| Accessibility | 5 | 1.4% |
| Emergency | 5 | 1.4% |
Phone complaints
166 complaints were recorded in this category, representing 48.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 68 | 41.0% |
| Availability (including rural call completion) | 28 | 16.9% |
| Billing | 18 | 10.8% |
| Equipment | 18 | 10.8% |
| Number Portability (keeping your number if you change providers) | 14 | 8.4% |
| Interference (including signal jammers) | 9 | 5.4% |
| Privacy | 7 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
125 complaints were recorded in this category, representing 36.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 51 | 40.8% |
| Billing | 34 | 27.2% |
| Privacy | 17 | 13.6% |
| Interference | 10 | 8.0% |
| Speed | 10 | 8.0% |
| Equipment | 3 | 2.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 54.1% |
| Equipment | 4 | 10.8% |
| Indecency | 4 | 10.8% |
| Billing | 3 | 8.1% |
| Loud Commercials | 3 | 8.1% |
| Interference | 1 | 2.7% |
The largest share of complaints in this category related to Availability and Equipment, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.