FCC Consumer Complaints – 8 August 2023
Introduction
The Federal Communications Commission recorded 912 consumer complaints on Tuesday, 8 August 2023 relating to telecommunications services, complaint volume increased from 818 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 349 complaints.
Key statistics
- Total complaints
- 912
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (349)
- Most reported state/territory
- California (94)
Where the complaints came from
On 8 August 2023, the 912 complaints recorded by the Federal Communications Commission were reported from 628 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 38 of the 45 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 10.3% |
| Florida | 79 | 8.7% |
| Texas | 66 | 7.2% |
| New York | 59 | 6.5% |
| Alabama | 45 | 4.9% |
| North Carolina | 39 | 4.3% |
| Pennsylvania | 37 | 4.1% |
| Virginia | 34 | 3.7% |
| Illinois | 33 | 3.6% |
| Georgia | 29 | 3.2% |
| Other states and territories | 396 | 43.4% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 586 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 586 | 64.3% |
| Internet | 201 | 22.0% |
| TV | 96 | 10.5% |
| Radio | 16 | 1.8% |
| Emergency | 9 | 1.0% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
586 complaints were recorded in this category, representing 64.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 349 | 59.6% |
| Billing | 67 | 11.4% |
| Availability (including rural call completion) | 56 | 9.6% |
| Equipment | 44 | 7.5% |
| Number Portability (keeping your number if you change providers) | 18 | 3.1% |
| Junk Faxes | 17 | 2.9% |
| Interference (including signal jammers) | 11 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.5% |
| Privacy | 8 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Rural Call Completion | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
201 complaints were recorded in this category, representing 22.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 38.3% |
| Billing | 72 | 35.8% |
| Interference | 18 | 9.0% |
| Speed | 17 | 8.5% |
| Privacy | 9 | 4.5% |
| Equipment | 8 | 4.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
96 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 54.2% |
| Billing | 24 | 25.0% |
| Indecency | 7 | 7.3% |
| Loud Commercials | 7 | 7.3% |
| Interference | 4 | 4.2% |
| Equipment | 1 | 1.0% |
| Privacy | 1 | 1.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.