FCC Consumer Complaints – 9 August 2023
Introduction
The Federal Communications Commission recorded 926 consumer complaints on 9 August 2023 relating to telecommunications services, complaint volume increased from 912 complaints the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 357 complaints recorded.
Key statistics
- Total complaints
- 926
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (357)
- Most reported state/territory
- California (106)
Where the complaints came from
The 926 complaints recorded on 9 August 2023 were submitted from 622 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 11.4% |
| Texas | 93 | 10.0% |
| Florida | 80 | 8.6% |
| New York | 72 | 7.8% |
| Alabama | 37 | 4.0% |
| Pennsylvania | 34 | 3.7% |
| Illinois | 32 | 3.5% |
| North Carolina | 32 | 3.5% |
| Washington | 29 | 3.1% |
| Massachusetts | 26 | 2.8% |
| Other states and territories | 382 | 41.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 82 different cities.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 609 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 609 | 65.8% |
| Internet | 211 | 22.8% |
| TV | 82 | 8.9% |
| Radio | 13 | 1.4% |
| Emergency | 6 | 0.6% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
609 complaints were recorded in this category, representing 65.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 357 | 58.6% |
| Billing | 75 | 12.3% |
| Availability (including rural call completion) | 62 | 10.2% |
| Equipment | 37 | 6.1% |
| Interference (including signal jammers) | 22 | 3.6% |
| Privacy | 19 | 3.1% |
| Number Portability (keeping your number if you change providers) | 18 | 3.0% |
| Junk Faxes | 11 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
211 complaints were recorded in this category, representing 22.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 83 | 39.3% |
| Billing | 69 | 32.7% |
| Equipment | 18 | 8.5% |
| Interference | 16 | 7.6% |
| Privacy | 14 | 6.6% |
| Speed | 11 | 5.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
82 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 46.3% |
| Billing | 27 | 32.9% |
| Loud Commercials | 6 | 7.3% |
| Interference | 4 | 4.9% |
| Equipment | 3 | 3.7% |
| Indecency | 2 | 2.4% |
| Privacy | 1 | 1.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.