FCC Consumer Complaints – 10 August 2023
Introduction
The Federal Communications Commission recorded 838 consumer complaints on Thursday, 10 August 2023 relating to telecommunications services, this represented a decline from the 926 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 838
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (293)
- Most reported state/territory
- California (78)
Where the complaints came from
The 838 complaints recorded on 10 August 2023 were submitted from 562 cities across 52 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 78 | 9.3% |
| Texas | 69 | 8.2% |
| Florida | 61 | 7.3% |
| Colorado | 47 | 5.6% |
| New York | 47 | 5.6% |
| Pennsylvania | 39 | 4.7% |
| Alabama | 30 | 3.6% |
| Ohio | 29 | 3.5% |
| Virginia | 29 | 3.5% |
| Michigan | 27 | 3.2% |
| Other states and territories | 382 | 45.6% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 540 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 540 | 64.4% |
| Internet | 226 | 27.0% |
| TV | 59 | 7.0% |
| Radio | 8 | 1.0% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
540 complaints were recorded in this category, representing 64.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 293 | 54.3% |
| Billing | 79 | 14.6% |
| Availability (including rural call completion) | 68 | 12.6% |
| Equipment | 36 | 6.7% |
| Number Portability (keeping your number if you change providers) | 20 | 3.7% |
| Interference (including signal jammers) | 17 | 3.1% |
| Junk Faxes | 14 | 2.6% |
| Privacy | 7 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
226 complaints were recorded in this category, representing 27.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 35.4% |
| Availability | 75 | 33.2% |
| Interference | 20 | 8.8% |
| Speed | 19 | 8.4% |
| Equipment | 17 | 7.5% |
| Privacy | 15 | 6.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
59 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 55.9% |
| Billing | 16 | 27.1% |
| Interference | 4 | 6.8% |
| Indecency | 3 | 5.1% |
| Loud Commercials | 3 | 5.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.