FCC Consumer Complaints – 11 August 2023
Introduction
The Federal Communications Commission recorded 818 consumer complaints on Friday, 11 August 2023 relating to telecommunications services, this was lower than the 838 complaints recorded the previous day. Complaints were reported across 51 states and territories, and California generated the highest number of submissions with 123 complaints. Unwanted Calls was the most frequently reported issue, with 319 complaints recorded.
Key statistics
- Total complaints
- 818
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (319)
- Most reported state/territory
- California (123)
Where the complaints came from
Reports recorded on 11 August 2023 show 818 complaints originating from 557 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 21 of the 34 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 15.0% |
| Florida | 54 | 6.6% |
| Texas | 48 | 5.9% |
| New York | 41 | 5.0% |
| Alabama | 34 | 4.2% |
| Ohio | 31 | 3.8% |
| Georgia | 28 | 3.4% |
| Pennsylvania | 28 | 3.4% |
| North Carolina | 27 | 3.3% |
| Arizona | 25 | 3.1% |
| Other states and territories | 378 | 46.2% |
Location highlights
- Feefsdf accounted for the majority of complaints recorded in Alabama.
- Complaints in California were reported across 65 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 537 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 537 | 65.6% |
| Internet | 191 | 23.3% |
| TV | 73 | 8.9% |
| Radio | 8 | 1.0% |
| Accessibility | 4 | 0.5% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
537 complaints were recorded in this category, representing 65.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 319 | 59.4% |
| Availability (including rural call completion) | 67 | 12.5% |
| Billing | 64 | 11.9% |
| Equipment | 35 | 6.5% |
| Number Portability (keeping your number if you change providers) | 17 | 3.2% |
| Interference (including signal jammers) | 9 | 1.7% |
| Junk Faxes | 9 | 1.7% |
| Privacy | 8 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
191 complaints were recorded in this category, representing 23.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 75 | 39.3% |
| Billing | 66 | 34.6% |
| Interference | 16 | 8.4% |
| Speed | 15 | 7.9% |
| Equipment | 13 | 6.8% |
| Privacy | 6 | 3.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
73 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 52.1% |
| Billing | 21 | 28.8% |
| Equipment | 4 | 5.5% |
| Indecency | 4 | 5.5% |
| Loud Commercials | 4 | 5.5% |
| Privacy | 1 | 1.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.