FCC Consumer Complaints – 12 August 2023
Introduction
On 12 August 2023, the Federal Communications Commission recorded 461 consumer complaints relating to telecommunications services, this represented a decline from the 818 complaints recorded the day before. The complaints came from 45 states and territories, with California recording the largest share of reports at 71 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 461
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (114)
- Most reported state/territory
- California (71)
Where the complaints came from
The 461 complaints recorded on 12 August 2023 were submitted from 315 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 21 of the 32 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 71 | 15.4% |
| Alabama | 32 | 6.9% |
| North Carolina | 27 | 5.9% |
| New York | 26 | 5.6% |
| Florida | 21 | 4.6% |
| Texas | 21 | 4.6% |
| Illinois | 18 | 3.9% |
| Ohio | 14 | 3.0% |
| Pennsylvania | 14 | 3.0% |
| Washington | 14 | 3.0% |
| Other states and territories | 203 | 44.0% |
Location highlights
- Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
- Complaints in California were reported across 33 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 273 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 273 | 59.2% |
| Internet | 120 | 26.0% |
| TV | 51 | 11.1% |
| Radio | 10 | 2.2% |
| Accessibility | 3 | 0.7% |
| Request for Dispute Assistance | 3 | 0.7% |
| Emergency | 1 | 0.2% |
Phone complaints
273 complaints were recorded in this category, representing 59.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 114 | 41.8% |
| Billing | 42 | 15.4% |
| Availability (including rural call completion) | 39 | 14.3% |
| Equipment | 33 | 12.1% |
| Number Portability (keeping your number if you change providers) | 14 | 5.1% |
| Interference (including signal jammers) | 12 | 4.4% |
| Privacy | 9 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.9% |
| Junk Faxes | 2 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
120 complaints were recorded in this category, representing 26.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 34.2% |
| Availability | 37 | 30.8% |
| Interference | 15 | 12.5% |
| Speed | 12 | 10.0% |
| Privacy | 8 | 6.7% |
| Equipment | 7 | 5.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
51 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 56.9% |
| Billing | 12 | 23.5% |
| Loud Commercials | 4 | 7.8% |
| Equipment | 2 | 3.9% |
| Indecency | 2 | 3.9% |
| Interference | 1 | 2.0% |
| Privacy | 1 | 2.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.