FCC Consumer Complaints – 13 August 2023
Introduction
On Sunday, 13 August 2023, 332 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 461 complaints the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Availability was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 332
- States & territories reporting
- 45
- Most common issue
- Availability (75)
- Most reported state/territory
- California (31)
Where the complaints came from
Reports recorded on 13 August 2023 show 332 complaints originating from 226 cities across 45 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 31 | 9.3% |
| Kentucky | 27 | 8.1% |
| Alabama | 19 | 5.7% |
| Florida | 18 | 5.4% |
| Arizona | 16 | 4.8% |
| Illinois | 16 | 4.8% |
| New York | 15 | 4.5% |
| Georgia | 14 | 4.2% |
| Texas | 14 | 4.2% |
| Pennsylvania | 13 | 3.9% |
| Other states and territories | 149 | 44.9% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 161 complaints. This was followed by Internet, which accounted for 84 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 161 | 48.5% |
| Internet | 84 | 25.3% |
| TV | 65 | 19.6% |
| Radio | 10 | 3.0% |
| Emergency | 7 | 2.1% |
| Accessibility | 4 | 1.2% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
161 complaints were recorded in this category, representing 48.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 74 | 46.0% |
| Availability (including rural call completion) | 27 | 16.8% |
| Billing | 18 | 11.2% |
| Number Portability (keeping your number if you change providers) | 14 | 8.7% |
| Privacy | 10 | 6.2% |
| Equipment | 7 | 4.3% |
| Interference (including signal jammers) | 6 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.9% |
| Slamming (change of your carrier without permission) | 2 | 1.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Number Portability (keeping your number if you change providers).
Internet complaints
84 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 38.1% |
| Availability | 28 | 33.3% |
| Interference | 8 | 9.5% |
| Privacy | 8 | 9.5% |
| Equipment | 6 | 7.1% |
| Speed | 2 | 2.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
65 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 70.8% |
| Billing | 9 | 13.8% |
| Loud Commercials | 4 | 6.2% |
| Equipment | 2 | 3.1% |
| Indecency | 2 | 3.1% |
| Interference | 2 | 3.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.