FCC Consumer Complaints – 14 August 2023
Introduction
A total of 861 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 14 August 2023, this represented an increase from the 332 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 332 complaints.
Key statistics
- Total complaints
- 861
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (332)
- Most reported state/territory
- California (110)
Where the complaints came from
The 861 complaints recorded on 14 August 2023 originated from 578 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 12.8% |
| Texas | 58 | 6.7% |
| Florida | 51 | 5.9% |
| New York | 51 | 5.9% |
| Georgia | 38 | 4.4% |
| Alabama | 35 | 4.1% |
| Ohio | 32 | 3.7% |
| Illinois | 31 | 3.6% |
| New Jersey | 31 | 3.6% |
| Pennsylvania | 31 | 3.6% |
| Other states and territories | 393 | 45.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 565 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 565 | 65.6% |
| Internet | 216 | 25.1% |
| TV | 58 | 6.7% |
| Radio | 11 | 1.3% |
| Accessibility | 4 | 0.5% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 3 | 0.3% |
Phone complaints
565 complaints were recorded in this category, representing 65.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 332 | 58.8% |
| Billing | 64 | 11.3% |
| Availability (including rural call completion) | 56 | 9.9% |
| Equipment | 37 | 6.5% |
| Number Portability (keeping your number if you change providers) | 26 | 4.6% |
| Privacy | 14 | 2.5% |
| Interference (including signal jammers) | 13 | 2.3% |
| Junk Faxes | 12 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.6% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
216 complaints were recorded in this category, representing 25.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 86 | 39.8% |
| Billing | 84 | 38.9% |
| Speed | 17 | 7.9% |
| Equipment | 10 | 4.6% |
| Privacy | 10 | 4.6% |
| Interference | 9 | 4.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
58 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 55.2% |
| Billing | 16 | 27.6% |
| Equipment | 5 | 8.6% |
| Indecency | 2 | 3.4% |
| Loud Commercials | 2 | 3.4% |
| Interference | 1 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
332 complaints relating to unwanted calls were recorded on this date, accounting for 38.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 244-1223 | 6 | 1.8% |
| (513) 253-4400 | 3 | 0.9% |
| (555) 555-5555 | 3 | 0.9% |
| (786) 356-8927 | 2 | 0.6% |
| (855) 922-2821 | 2 | 0.6% |
| (855) 960-1514 | 2 | 0.6% |
| (888) 502-0728 | 2 | 0.6% |
| (201) 376-3961 | 1 | 0.3% |
| (201) 792-5210 | 1 | 0.3% |
| (203) 902-8480 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (844) 244-1223 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.