FCC Consumer Complaints – 15 August 2023
Introduction
On 15 August 2023, 808 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 861 complaints the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 808
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (314)
- Most reported state/territory
- California (93)
Where the complaints came from
The 808 complaints recorded on 15 August 2023 originated from 564 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 93 | 11.5% |
| Texas | 64 | 7.9% |
| Florida | 60 | 7.4% |
| New York | 46 | 5.7% |
| Ohio | 36 | 4.5% |
| Illinois | 32 | 4.0% |
| Georgia | 31 | 3.8% |
| Virginia | 30 | 3.7% |
| Massachusetts | 29 | 3.6% |
| Alabama | 26 | 3.2% |
| Other states and territories | 361 | 44.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 539 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 539 | 66.7% |
| Internet | 198 | 24.5% |
| TV | 51 | 6.3% |
| Accessibility | 7 | 0.9% |
| Radio | 6 | 0.7% |
| Request for Dispute Assistance | 4 | 0.5% |
| Emergency | 3 | 0.4% |
Phone complaints
539 complaints were recorded in this category, representing 66.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 314 | 58.3% |
| Billing | 69 | 12.8% |
| Availability (including rural call completion) | 53 | 9.8% |
| Equipment | 33 | 6.1% |
| Number Portability (keeping your number if you change providers) | 16 | 3.0% |
| Interference (including signal jammers) | 15 | 2.8% |
| Privacy | 14 | 2.6% |
| Junk Faxes | 13 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
198 complaints were recorded in this category, representing 24.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 39.4% |
| Availability | 66 | 33.3% |
| Speed | 15 | 7.6% |
| Equipment | 14 | 7.1% |
| Interference | 14 | 7.1% |
| Privacy | 11 | 5.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
51 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 45.1% |
| Billing | 18 | 35.3% |
| Loud Commercials | 5 | 9.8% |
| Equipment | 4 | 7.8% |
| Indecency | 1 | 2.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.