FCC Consumer Complaints – 22 August 2023
Introduction
On 22 August 2023, the Federal Communications Commission recorded 881 consumer complaints relating to telecommunications services, this represented an increase from the 764 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 881
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (326)
- Most reported state/territory
- California (120)
Where the complaints came from
Across 605 cities in 49 states and territories, a total of 881 complaints were recorded on 22 August 2023. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 13.6% |
| Texas | 63 | 7.2% |
| Florida | 59 | 6.7% |
| Georgia | 51 | 5.8% |
| New York | 45 | 5.1% |
| Alabama | 36 | 4.1% |
| Arizona | 30 | 3.4% |
| North Carolina | 30 | 3.4% |
| Pennsylvania | 29 | 3.3% |
| Ohio | 28 | 3.2% |
| Other states and territories | 390 | 44.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 563 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 563 | 63.9% |
| Internet | 225 | 25.5% |
| TV | 70 | 7.9% |
| Radio | 13 | 1.5% |
| Accessibility | 7 | 0.8% |
| Emergency | 3 | 0.3% |
Phone complaints
563 complaints were recorded in this category, representing 63.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 326 | 57.9% |
| Billing | 89 | 15.8% |
| Availability (including rural call completion) | 51 | 9.1% |
| Equipment | 29 | 5.2% |
| Interference (including signal jammers) | 17 | 3.0% |
| Junk Faxes | 16 | 2.8% |
| Number Portability (keeping your number if you change providers) | 16 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.4% |
| Privacy | 7 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
225 complaints were recorded in this category, representing 25.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 39.6% |
| Availability | 86 | 38.2% |
| Speed | 16 | 7.1% |
| Privacy | 14 | 6.2% |
| Equipment | 11 | 4.9% |
| Interference | 9 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
70 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 52.9% |
| Billing | 17 | 24.3% |
| Indecency | 5 | 7.1% |
| Loud Commercials | 4 | 5.7% |
| Equipment | 3 | 4.3% |
| Interference | 3 | 4.3% |
| Privacy | 1 | 1.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.