FCC Consumer Complaints – 23 August 2023
Introduction
On Wednesday, 23 August 2023, 934 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 881 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 348 complaints.
Key statistics
- Total complaints
- 934
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (348)
- Most reported state/territory
- California (94)
Where the complaints came from
The 934 complaints recorded on 23 August 2023 were submitted from 610 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 35 of the 52 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 10.1% |
| Texas | 87 | 9.3% |
| Florida | 63 | 6.7% |
| New York | 55 | 5.9% |
| Alabama | 52 | 5.6% |
| Georgia | 39 | 4.2% |
| Pennsylvania | 36 | 3.9% |
| Illinois | 35 | 3.7% |
| North Carolina | 32 | 3.4% |
| Ohio | 30 | 3.2% |
| Other states and territories | 411 | 44.0% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 602 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 602 | 64.5% |
| Internet | 219 | 23.4% |
| TV | 91 | 9.7% |
| Radio | 13 | 1.4% |
| Emergency | 6 | 0.6% |
| Accessibility | 3 | 0.3% |
Phone complaints
602 complaints were recorded in this category, representing 64.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 348 | 57.8% |
| Billing | 84 | 14.0% |
| Availability (including rural call completion) | 55 | 9.1% |
| Equipment | 43 | 7.1% |
| Privacy | 17 | 2.8% |
| Number Portability (keeping your number if you change providers) | 14 | 2.3% |
| Interference (including signal jammers) | 13 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.8% |
| Junk Faxes | 10 | 1.7% |
| Slamming (change of your carrier without permission) | 5 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
219 complaints were recorded in this category, representing 23.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 73 | 33.3% |
| Billing | 73 | 33.3% |
| Equipment | 23 | 10.5% |
| Interference | 17 | 7.8% |
| Privacy | 17 | 7.8% |
| Speed | 16 | 7.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
91 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 54 | 59.3% |
| Billing | 16 | 17.6% |
| Loud Commercials | 9 | 9.9% |
| Indecency | 6 | 6.6% |
| Equipment | 4 | 4.4% |
| Interference | 2 | 2.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.