FCC Consumer Complaints – 24 August 2023
Introduction
On Thursday, 24 August 2023, the Federal Communications Commission recorded 941 consumer complaints relating to telecommunications services, complaint volume increased from 934 complaints the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 941
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (368)
- Most reported state/territory
- California (101)
Where the complaints came from
A total of 941 complaints were recorded on 24 August 2023, with reports originating from 615 cities in 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 10.7% |
| Texas | 76 | 8.1% |
| New York | 62 | 6.6% |
| Florida | 51 | 5.4% |
| Pennsylvania | 44 | 4.7% |
| North Carolina | 40 | 4.3% |
| Virginia | 36 | 3.8% |
| Alabama | 35 | 3.7% |
| Illinois | 31 | 3.3% |
| Ohio | 31 | 3.3% |
| Other states and territories | 433 | 46.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 624 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 624 | 66.3% |
| Internet | 226 | 24.0% |
| TV | 68 | 7.2% |
| Radio | 9 | 1.0% |
| Accessibility | 6 | 0.6% |
| Emergency | 6 | 0.6% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
624 complaints were recorded in this category, representing 66.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 368 | 59.0% |
| Billing | 79 | 12.7% |
| Availability (including rural call completion) | 63 | 10.1% |
| Equipment | 46 | 7.4% |
| Privacy | 16 | 2.6% |
| Interference (including signal jammers) | 15 | 2.4% |
| Number Portability (keeping your number if you change providers) | 14 | 2.2% |
| Junk Faxes | 12 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
226 complaints were recorded in this category, representing 24.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 94 | 41.6% |
| Availability | 76 | 33.6% |
| Equipment | 16 | 7.1% |
| Privacy | 14 | 6.2% |
| Interference | 13 | 5.8% |
| Speed | 13 | 5.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
68 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 54.4% |
| Billing | 15 | 22.1% |
| Equipment | 5 | 7.4% |
| Indecency | 4 | 5.9% |
| Interference | 3 | 4.4% |
| Loud Commercials | 3 | 4.4% |
| Privacy | 1 | 1.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.