FCC Consumer Complaints – 25 August 2023
Introduction
The Federal Communications Commission recorded 782 consumer complaints on Friday, 25 August 2023 relating to telecommunications services, complaint volume fell from 941 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 782
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (280)
- Most reported state/territory
- California (91)
Where the complaints came from
A total of 782 complaints were recorded on 25 August 2023, with reports originating from 547 cities in 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 11.6% |
| Texas | 62 | 7.9% |
| Florida | 56 | 7.2% |
| New York | 48 | 6.1% |
| Alabama | 38 | 4.9% |
| Pennsylvania | 34 | 4.3% |
| Arizona | 31 | 4.0% |
| Virginia | 26 | 3.3% |
| Washington | 26 | 3.3% |
| Illinois | 24 | 3.1% |
| Other states and territories | 346 | 44.2% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 511 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 511 | 65.3% |
| Internet | 190 | 24.3% |
| TV | 58 | 7.4% |
| Radio | 10 | 1.3% |
| Accessibility | 6 | 0.8% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 3 | 0.4% |
Phone complaints
511 complaints were recorded in this category, representing 65.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 280 | 54.8% |
| Billing | 81 | 15.9% |
| Availability (including rural call completion) | 42 | 8.2% |
| Equipment | 38 | 7.4% |
| Number Portability (keeping your number if you change providers) | 29 | 5.7% |
| Privacy | 16 | 3.1% |
| Interference (including signal jammers) | 13 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.0% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
190 complaints were recorded in this category, representing 24.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 79 | 41.6% |
| Billing | 67 | 35.3% |
| Interference | 14 | 7.4% |
| Speed | 13 | 6.8% |
| Equipment | 10 | 5.3% |
| Privacy | 7 | 3.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
58 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 48.3% |
| Billing | 16 | 27.6% |
| Loud Commercials | 5 | 8.6% |
| Interference | 4 | 6.9% |
| Equipment | 3 | 5.2% |
| Indecency | 1 | 1.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.