FCC Consumer Complaints – 26 August 2023
Introduction
The Federal Communications Commission recorded 416 consumer complaints on Saturday, 26 August 2023 relating to telecommunications services, this represented a decline from the 782 complaints recorded the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 416
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (108)
- Most reported state/territory
- California (49)
Where the complaints came from
The 416 complaints recorded on 26 August 2023 were submitted from 306 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 22 of the 32 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 11.8% |
| Texas | 44 | 10.6% |
| Alabama | 32 | 7.7% |
| Florida | 28 | 6.7% |
| Ohio | 24 | 5.8% |
| Virginia | 18 | 4.3% |
| Michigan | 16 | 3.8% |
| Massachusetts | 12 | 2.9% |
| New York | 12 | 2.9% |
| Tennessee | 12 | 2.9% |
| Other states and territories | 169 | 40.6% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 230 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 230 | 55.3% |
| Internet | 127 | 30.5% |
| TV | 51 | 12.3% |
| Radio | 6 | 1.4% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
230 complaints were recorded in this category, representing 55.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 108 | 47.0% |
| Billing | 34 | 14.8% |
| Availability (including rural call completion) | 30 | 13.0% |
| Equipment | 30 | 13.0% |
| Interference (including signal jammers) | 10 | 4.3% |
| Privacy | 8 | 3.5% |
| Number Portability (keeping your number if you change providers) | 7 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
127 complaints were recorded in this category, representing 30.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 51 | 40.2% |
| Billing | 30 | 23.6% |
| Interference | 13 | 10.2% |
| Equipment | 11 | 8.7% |
| Privacy | 11 | 8.7% |
| Speed | 11 | 8.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
51 complaints were recorded in this category, representing 12.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 51.0% |
| Loud Commercials | 9 | 17.6% |
| Billing | 8 | 15.7% |
| Indecency | 4 | 7.8% |
| Equipment | 2 | 3.9% |
| Interference | 2 | 3.9% |
The largest share of complaints in this category related to Availability and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.