FCC Consumer Complaints – 27 August 2023
Introduction
On Sunday, 27 August 2023, 322 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 416 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 322
- States & territories reporting
- 44
- Most common issue
- Billing (76)
- Most reported state/territory
- California (33)
Where the complaints came from
The 322 complaints recorded on 27 August 2023 originated from 258 cities across 44 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 10.2% |
| Florida | 31 | 9.6% |
| Alabama | 24 | 7.5% |
| Texas | 24 | 7.5% |
| Georgia | 18 | 5.6% |
| Washington | 16 | 5.0% |
| Illinois | 13 | 4.0% |
| Pennsylvania | 13 | 4.0% |
| Ohio | 12 | 3.7% |
| Tennessee | 11 | 3.4% |
| Other states and territories | 127 | 39.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 143 complaints. This was followed by Internet, which accounted for 120 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 143 | 44.4% |
| Internet | 120 | 37.3% |
| TV | 42 | 13.0% |
| Radio | 11 | 3.4% |
| Accessibility | 3 | 0.9% |
| Emergency | 3 | 0.9% |
Phone complaints
143 complaints were recorded in this category, representing 44.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 51 | 35.7% |
| Billing | 25 | 17.5% |
| Equipment | 20 | 14.0% |
| Availability (including rural call completion) | 15 | 10.5% |
| Number Portability (keeping your number if you change providers) | 14 | 9.8% |
| Privacy | 6 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 3.5% |
| Interference (including signal jammers) | 5 | 3.5% |
| Slamming (change of your carrier without permission) | 2 | 1.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
120 complaints were recorded in this category, representing 37.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 37.5% |
| Availability | 31 | 25.8% |
| Speed | 14 | 11.7% |
| Privacy | 11 | 9.2% |
| Equipment | 10 | 8.3% |
| Interference | 9 | 7.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
42 complaints were recorded in this category, representing 13.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 64.3% |
| Billing | 5 | 11.9% |
| Loud Commercials | 5 | 11.9% |
| Equipment | 2 | 4.8% |
| Indecency | 2 | 4.8% |
| Interference | 1 | 2.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 51 complaints relating to unwanted calls were recorded on this date, representing 15.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 775-8814 | 5 | 9.8% |
| (217) 280-9998 | 1 | 2.0% |
| (302) 403-5699 | 1 | 2.0% |
| (317) 597-1587 | 1 | 2.0% |
| (343) 401-0305 | 1 | 2.0% |
| (502) 301-1989 | 1 | 2.0% |
| (619) 376-4829 | 1 | 2.0% |
| (661) 525-3592 | 1 | 2.0% |
| (704) 417-2837 | 1 | 2.0% |
| (727) 858-6711 | 1 | 2.0% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 775-8814 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.