FCC Consumer Complaints – 28 August 2023
Introduction
The Federal Communications Commission recorded 831 consumer complaints on 28 August 2023 relating to telecommunications services, complaint volume increased from 322 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 831
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (282)
- Most reported state/territory
- California (89)
Where the complaints came from
Reports recorded on 28 August 2023 show 831 complaints originating from 564 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 22 of the 34 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 89 | 10.7% |
| Texas | 86 | 10.3% |
| Florida | 54 | 6.5% |
| New York | 46 | 5.5% |
| Illinois | 40 | 4.8% |
| Alabama | 34 | 4.1% |
| North Carolina | 31 | 3.7% |
| Ohio | 31 | 3.7% |
| Georgia | 30 | 3.6% |
| Washington | 29 | 3.5% |
| Other states and territories | 361 | 43.4% |
Location highlights
- A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
- Complaints in California were reported across 63 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 536 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 536 | 64.5% |
| Internet | 197 | 23.7% |
| TV | 75 | 9.0% |
| Radio | 10 | 1.2% |
| Accessibility | 7 | 0.8% |
| Emergency | 5 | 0.6% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
536 complaints were recorded in this category, representing 64.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 282 | 52.6% |
| Billing | 80 | 14.9% |
| Availability (including rural call completion) | 77 | 14.4% |
| Equipment | 38 | 7.1% |
| Number Portability (keeping your number if you change providers) | 23 | 4.3% |
| Interference (including signal jammers) | 16 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.3% |
| Privacy | 7 | 1.3% |
| Junk Faxes | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
197 complaints were recorded in this category, representing 23.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 41.6% |
| Availability | 67 | 34.0% |
| Equipment | 16 | 8.1% |
| Interference | 15 | 7.6% |
| Privacy | 10 | 5.1% |
| Speed | 7 | 3.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
75 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 52.0% |
| Billing | 18 | 24.0% |
| Loud Commercials | 11 | 14.7% |
| Indecency | 3 | 4.0% |
| Interference | 3 | 4.0% |
| Equipment | 1 | 1.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.