FCC Consumer Complaints – 29 August 2023
Introduction
On Tuesday, 29 August 2023, 889 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 831 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 353 complaints.
Key statistics
- Total complaints
- 889
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (353)
- Most reported state/territory
- California (97)
Where the complaints came from
Reports recorded on 29 August 2023 show 889 complaints originating from 590 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 10.9% |
| Texas | 76 | 8.5% |
| Florida | 56 | 6.3% |
| Illinois | 45 | 5.1% |
| New York | 45 | 5.1% |
| Washington | 44 | 4.9% |
| Ohio | 36 | 4.0% |
| Massachusetts | 30 | 3.4% |
| Alabama | 29 | 3.3% |
| North Carolina | 29 | 3.3% |
| Other states and territories | 402 | 45.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 581 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 581 | 65.4% |
| Internet | 225 | 25.3% |
| TV | 71 | 8.0% |
| Accessibility | 5 | 0.6% |
| Radio | 5 | 0.6% |
| Emergency | 2 | 0.2% |
Phone complaints
581 complaints were recorded in this category, representing 65.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 353 | 60.8% |
| Billing | 65 | 11.2% |
| Equipment | 49 | 8.4% |
| Availability (including rural call completion) | 46 | 7.9% |
| Number Portability (keeping your number if you change providers) | 19 | 3.3% |
| Privacy | 19 | 3.3% |
| Interference (including signal jammers) | 15 | 2.6% |
| Junk Faxes | 9 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
225 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 86 | 38.2% |
| Billing | 81 | 36.0% |
| Interference | 17 | 7.6% |
| Speed | 16 | 7.1% |
| Equipment | 14 | 6.2% |
| Privacy | 11 | 4.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
71 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 46.5% |
| Billing | 27 | 38.0% |
| Loud Commercials | 4 | 5.6% |
| Equipment | 3 | 4.2% |
| Indecency | 3 | 4.2% |
| Interference | 1 | 1.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 353 complaints relating to unwanted calls were recorded on this date, representing 39.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 775-8814 | 8 | 2.3% |
| (877) 594-1885 | 3 | 0.8% |
| (877) 653-9495 | 3 | 0.8% |
| (754) 310-9422 | 2 | 0.6% |
| (856) 353-7648 | 2 | 0.6% |
| (202) 717-9014 | 1 | 0.3% |
| (202) 717-9080 | 1 | 0.3% |
| (202) 717-9082 | 1 | 0.3% |
| (205) 203-8217 | 1 | 0.3% |
| (207) 315-9806 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 775-8814 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.