FCC Consumer Complaints – 30 August 2023
Introduction
The Federal Communications Commission recorded 963 consumer complaints on 30 August 2023 relating to telecommunications services, this represented an increase from the 889 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 963
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (368)
- Most reported state/territory
- California (116)
Where the complaints came from
Across 608 cities in 51 states and territories, a total of 963 complaints were recorded on 30 August 2023. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 12.0% |
| Texas | 104 | 10.8% |
| New York | 75 | 7.8% |
| Florida | 51 | 5.3% |
| Ohio | 44 | 4.6% |
| Alabama | 42 | 4.4% |
| Pennsylvania | 34 | 3.5% |
| Washington | 34 | 3.5% |
| Arizona | 29 | 3.0% |
| Georgia | 29 | 3.0% |
| Other states and territories | 403 | 41.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 642 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 642 | 66.7% |
| Internet | 229 | 23.8% |
| TV | 65 | 6.7% |
| Radio | 17 | 1.8% |
| Accessibility | 5 | 0.5% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
642 complaints were recorded in this category, representing 66.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 368 | 57.3% |
| Availability (including rural call completion) | 88 | 13.7% |
| Billing | 78 | 12.1% |
| Equipment | 32 | 5.0% |
| Number Portability (keeping your number if you change providers) | 23 | 3.6% |
| Interference (including signal jammers) | 19 | 3.0% |
| Privacy | 12 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.6% |
| Junk Faxes | 10 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
229 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 97 | 42.4% |
| Availability | 76 | 33.2% |
| Equipment | 20 | 8.7% |
| Speed | 15 | 6.6% |
| Privacy | 14 | 6.1% |
| Interference | 7 | 3.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
65 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 47.7% |
| Billing | 17 | 26.2% |
| Loud Commercials | 7 | 10.8% |
| Equipment | 4 | 6.2% |
| Indecency | 2 | 3.1% |
| Interference | 2 | 3.1% |
| Privacy | 2 | 3.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.