FCC Consumer Complaints – 2 September 2023
Introduction
On 2 September 2023, 466 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 852 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 466
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (146)
- Most reported state/territory
- California (48)
Where the complaints came from
The 466 complaints recorded on 2 September 2023 were submitted from 326 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 22 of the 31 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 10.3% |
| Texas | 41 | 8.8% |
| Illinois | 34 | 7.3% |
| Alabama | 31 | 6.7% |
| Florida | 30 | 6.4% |
| New York | 25 | 5.4% |
| South Carolina | 21 | 4.5% |
| Georgia | 17 | 3.6% |
| North Carolina | 17 | 3.6% |
| Michigan | 14 | 3.0% |
| Other states and territories | 188 | 40.3% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 260 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 260 | 55.8% |
| Internet | 105 | 22.5% |
| TV | 81 | 17.4% |
| Radio | 15 | 3.2% |
| Emergency | 3 | 0.6% |
| Accessibility | 2 | 0.4% |
Phone complaints
260 complaints were recorded in this category, representing 55.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 146 | 56.2% |
| Billing | 34 | 13.1% |
| Availability (including rural call completion) | 31 | 11.9% |
| Equipment | 22 | 8.5% |
| Interference (including signal jammers) | 10 | 3.8% |
| Number Portability (keeping your number if you change providers) | 7 | 2.7% |
| Privacy | 5 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
105 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 35.2% |
| Billing | 33 | 31.4% |
| Interference | 12 | 11.4% |
| Speed | 11 | 10.5% |
| Privacy | 8 | 7.6% |
| Equipment | 4 | 3.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
81 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 67.9% |
| Billing | 8 | 9.9% |
| Interference | 7 | 8.6% |
| Indecency | 6 | 7.4% |
| Loud Commercials | 5 | 6.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.