FCC Consumer Complaints – 3 September 2023
Introduction
On 3 September 2023, the Federal Communications Commission recorded 322 consumer complaints relating to telecommunications services, complaint volume fell from 466 complaints the previous day. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 322
- States & territories reporting
- 41
- Most common issue
- Billing (73)
- Most reported state/territory
- California (36)
Where the complaints came from
A total of 322 complaints were recorded on 3 September 2023, with reports originating from 221 cities in 41 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 11.2% |
| Alabama | 28 | 8.7% |
| New York | 24 | 7.5% |
| Texas | 22 | 6.8% |
| Washington | 15 | 4.7% |
| Maryland | 14 | 4.3% |
| New Jersey | 14 | 4.3% |
| Florida | 13 | 4.0% |
| South Carolina | 13 | 4.0% |
| Illinois | 12 | 3.7% |
| Other states and territories | 131 | 40.7% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 148 complaints. This was followed by Internet, which accounted for 100 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 148 | 46.0% |
| Internet | 100 | 31.1% |
| TV | 57 | 17.7% |
| Radio | 10 | 3.1% |
| Accessibility | 3 | 0.9% |
| Emergency | 3 | 0.9% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
148 complaints were recorded in this category, representing 46.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 45 | 30.4% |
| Availability (including rural call completion) | 41 | 27.7% |
| Billing | 23 | 15.5% |
| Interference (including signal jammers) | 15 | 10.1% |
| Equipment | 11 | 7.4% |
| Number Portability (keeping your number if you change providers) | 7 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.0% |
| Privacy | 3 | 2.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Interference (including signal jammers).
Internet complaints
100 complaints were recorded in this category, representing 31.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 36.0% |
| Billing | 35 | 35.0% |
| Interference | 10 | 10.0% |
| Speed | 9 | 9.0% |
| Privacy | 7 | 7.0% |
| Equipment | 3 | 3.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
57 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 47.4% |
| Billing | 15 | 26.3% |
| Loud Commercials | 11 | 19.3% |
| Indecency | 2 | 3.5% |
| Equipment | 1 | 1.8% |
| Privacy | 1 | 1.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.