FCC Consumer Complaints – 4 September 2023
Introduction
On 4 September 2023, the Federal Communications Commission recorded 404 consumer complaints relating to telecommunications services, this was higher than the 322 complaints recorded the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Availability were marginally higher than for other issue types.
Key statistics
- Total complaints
- 404
- States & territories reporting
- 45
- Most common issue
- Availability (100)
- Most reported state/territory
- California (50)
Where the complaints came from
The 404 complaints recorded on 4 September 2023 were submitted from 293 cities across 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 32 of the 43 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 12.4% |
| Alabama | 43 | 10.6% |
| New York | 35 | 8.7% |
| Texas | 29 | 7.2% |
| Florida | 28 | 6.9% |
| Ohio | 15 | 3.7% |
| Pennsylvania | 14 | 3.5% |
| South Carolina | 14 | 3.5% |
| Washington | 14 | 3.5% |
| Georgia | 13 | 3.2% |
| Other states and territories | 149 | 36.9% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 202 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 202 | 50.0% |
| Internet | 103 | 25.5% |
| TV | 80 | 19.8% |
| Radio | 13 | 3.2% |
| Accessibility | 3 | 0.7% |
| Request for Dispute Assistance | 2 | 0.5% |
| Emergency | 1 | 0.2% |
Phone complaints
202 complaints were recorded in this category, representing 50.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 71 | 35.1% |
| Availability (including rural call completion) | 39 | 19.3% |
| Billing | 34 | 16.8% |
| Equipment | 24 | 11.9% |
| Interference (including signal jammers) | 12 | 5.9% |
| Number Portability (keeping your number if you change providers) | 8 | 4.0% |
| Privacy | 7 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.5% |
| Junk Faxes | 1 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
103 complaints were recorded in this category, representing 25.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 43.7% |
| Billing | 31 | 30.1% |
| Interference | 11 | 10.7% |
| Speed | 9 | 8.7% |
| Equipment | 5 | 4.9% |
| Privacy | 2 | 1.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
80 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 54 | 67.5% |
| Billing | 16 | 20.0% |
| Loud Commercials | 3 | 3.8% |
| Indecency | 2 | 2.5% |
| Interference | 2 | 2.5% |
| Equipment | 1 | 1.3% |
| Privacy | 1 | 1.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.