FCC Consumer Complaints – 6 September 2023
Introduction
On Wednesday, 6 September 2023, 966 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 825 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 966
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (342)
- Most reported state/territory
- California (135)
Where the complaints came from
Reports recorded on 6 September 2023 show 966 complaints originating from 626 cities across 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 36 of the 55 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 135 | 14.0% |
| New York | 74 | 7.7% |
| Texas | 62 | 6.4% |
| Florida | 60 | 6.2% |
| Alabama | 55 | 5.7% |
| Illinois | 38 | 3.9% |
| North Carolina | 32 | 3.3% |
| Michigan | 31 | 3.2% |
| Massachusetts | 26 | 2.7% |
| Ohio | 26 | 2.7% |
| Other states and territories | 423 | 43.8% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 619 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 619 | 64.1% |
| Internet | 219 | 22.7% |
| TV | 108 | 11.2% |
| Radio | 12 | 1.2% |
| Emergency | 6 | 0.6% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
619 complaints were recorded in this category, representing 64.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 342 | 55.3% |
| Billing | 92 | 14.9% |
| Availability (including rural call completion) | 58 | 9.4% |
| Equipment | 44 | 7.1% |
| Number Portability (keeping your number if you change providers) | 25 | 4.0% |
| Junk Faxes | 22 | 3.6% |
| Interference (including signal jammers) | 15 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.5% |
| Privacy | 9 | 1.5% |
| Rural Call Completion | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
219 complaints were recorded in this category, representing 22.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 40.6% |
| Availability | 71 | 32.4% |
| Interference | 19 | 8.7% |
| Equipment | 16 | 7.3% |
| Speed | 13 | 5.9% |
| Privacy | 11 | 5.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
108 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 60.2% |
| Billing | 32 | 29.6% |
| Equipment | 5 | 4.6% |
| Indecency | 2 | 1.9% |
| Loud Commercials | 2 | 1.9% |
| Interference | 1 | 0.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.